VoIP stands for Voice over Internet Protocol. In layman’s terms this means using a broadband service to transmit voice calls, instead of using a traditional phone line.
VoIP phone calls work by breaking down our speech and transposing the segments of our voice into small IP ‘packets’, which are then transported over the internet. As such the speed, timing and sequence in which the packets arrive at the other end are critically important.
When you use email, or browse the web, it doesn’t matter if the data packets arrive in the wrong order or a little late as the computer stacks them all up in the background and presents them in the correct way. However, it is understandably vital that with a phone conversation the various ‘packets’ arrive in the right order!
So, to ensure VoIP works effectively, be sure to source a good quality, reliable broadband service that is dedicated to VoIP and does not share your data traffic. As you might imagine, putting your voice ‘packets’ and data transmission down the same line could lead to problems.
You won’t be surprised to know that Panther can supply the very circuit you need. It is designed specifically to work with VoIP and even comes with SLA’s and guarantees. It is a little more expensive than a normal broadband, but it’s a small price to pay to have the comfort that when you speak to somebody they can hear what you’re saying rather that it sounding like your radio when you drive through a tunnel!